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Frequently Asked Questions

What is Testbook Pass?
Testbook Pass is a special membership that unlocks all Test Series and video courses available on Testbook. testbook pass unlocks Test Series available on website/app.
When will my Pass expire?
It depends on which Pass you’ve purchased. Validity of the Pass is mentioned on the Pass and you can also check it in your account settings or on Pass page.
Will I be able to access my tests after my Pass expires?
No, You won't be able to attempt tests after your Pass expires. To access Tests, you will have to renew the respective pass.
Will all of my attempted tests be available during the Testbook Pass validity period?
Yes, till your testbook pass is valid you can review attempted tests provided Test hasn't expired. Test expiry date is independent of Testbook Pass expiry date. Attempted Tests are available for the next 15 days after the Test expiry date.
Will all of my enrolled Test Series be available during the Testbook Pass validity Period?
Yes, till your testbook pass is valid you can see all the Test Series until the expiry of the Pass.
How many tests do I get when I buy the Testbook Pass?
With Testbook Pass, all the tests in all the exams on Testbook are unlocked. There is no limit on number of tests you can access after you buy the Pass. As long as your Pass is valid, you can take as many tests as you want.
What happens if I renew the Pass before the expiry date?
If you renew the Pass before the expiry date, the duration of Pass simply gets added to the remaining days in your currently active Pass. For example, if you renew your monthly Pass 20 days before the expiry date, your renewed Pass will now be valid for a total of 50 days.
How can I renew my Testbook Pass?
You can renew the Testbook Pass anytime, just like you purchased it. Since the Pass has already been purchased, the renewal can be done by navigating to the Pass page where plans are available. Once the renewal process has been completed, validity of your Pass will be extended accordingly.
Can I attempt a test multiple times?
A test can be attempted only once. However, you can refer to the solutions and analysis of the attempted tests as many times as you want.
How many days validity I get with a Pass?
We assume each month to have 30 days. Therefore, 1 month Pass has the validity of 30 days. For 1 Year Pass validity is of 360 days.
I do not have online payment activated, can I use any other mode for payment?
You can use your Debit card, ATM card, Credit card, Netbanking account or payment wallets like Paytm to pay for the package. If you do not have any of the above payment methods, send us an email at [email protected] and we will suggest an alternative method.
Will I get the refund if I want to stop using it before the Pass expiry?
Refund can be initiated only if requested within 48 hours of purchase of the Pass. Amount will be refunded if you have taken only Free Tests, and have not attempted any test(s)
How can I apply for the refund?
To apply for a refund, you need to write an email to us at [email protected] within 48 hours of purchase, mentioning in detail the reason for requesting a refund.
My money got deducted twice while making the transaction, what should I do?
No need to worry! Generally, one of the transactions gets refunded back to your bank account automatically. In case this does not happen, you can reach out to us at [email protected] and we will track your payment to get it refunded.
My transaction failed, but money got deducted from my account, what should I do?
In case you have entered a wrong email-id or phone number, please send us an email at [email protected] with your order details, correct phone number, correct email id and scanned copy of your identity proof (driving license/voter card/aadhar card). We assure that we will get back to you.
Till when can I access the solutions and analysis of my attempted tests?
To access solutions and analysis, you should have a valid testbook pass and test shouldn't have expired. Attempted Tests will be available for review till 15 days after Test Expiry date.
If I renew the testbook pass, can I get to reattempt the tests that I have already taken?
No, attempted tests cannot be re-attempted. Although, you can reattempt all incorrect and skipped questions using the reattempt feature available for Tests. To access Attempted Tests, you must have a valid testbook pass.